LEGAL

Shipping and Refunds

SHIPPING & REFUNDS

Last Updated: 01/10/2026

At PRAVAS, every timepiece is prepared with care before it begins its journey to you.

This page outlines our shipping, refund, and service policies so you know what to expect from your purchase.

Delivery Timeline

All PRAVAS orders are delivered within 10–15 business days from the date of order confirmation.

Delivery timelines may vary depending on the destination and circumstances affecting the delivery process.

Business days exclude Sundays and public holidays.

Once your order has been dispatched, you may receive tracking information through the contact details provided at checkout.

After placing your order, you will receive an order confirmation using the email address or contact information provided during checkout.

Your order will then be prepared for dispatch.

Please ensure that your shipping address, phone number, and other delivery information are accurate when placing your order.

PRAVAS is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Our standard delivery timeline is:

10–15 BUSINESS DAYS

While we work to meet this timeline, delivery may occasionally be affected by circumstances outside our control, including courier delays, weather conditions, public holidays, logistical disruptions, or other unforeseen circumstances.

If your order has not arrived within the expected delivery window, please contact our customer support team with your order details.

REFUNDS

Refund requests are accepted only within 2 days of delivery.

The refund request must be submitted within this two-day period.

Requests received after this period may not be eligible for a refund.

To request a refund, please contact PRAVAS through our official customer support channel and provide your order details along with the reason for your request.

Once we receive your refund request, our team will review the request and provide further instructions where necessary.

If your refund is approved, the applicable refund will be processed through the appropriate payment method.

The time taken for the refunded amount to appear in your account may depend on the payment provider or financial institution used for the original transaction.

Refund requests must be submitted within 2 days of delivery.

PRAVAS reserves the right to review each refund request before approving it.

Refunds are subject to the applicable conditions of the order and the product.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.

WARRANTY & SERVICE

Every PRAVAS timepiece is covered by a 2-year warranty for repair and service.

The warranty period begins from the date of purchase.

During the warranty period, PRAVAS will provide applicable repair and service support for issues covered under the warranty.

The 2-year warranty is intended to provide repair and service support for your PRAVAS timepiece.

If your watch requires service or repair during the warranty period, please contact PRAVAS with:

  • Your order details
  • Proof of purchase
  • A description of the issue
  • Photographs or videos where helpful

Our team will assess the timepiece and determine the appropriate service or repair.

To initiate a warranty service request, contact us through our official customer support channel.

Email:
hello@pravaswatches.com

Please include your order number and relevant details about the issue.

Our team will provide instructions regarding the next steps for inspection, servicing, or repair.

After the two-year warranty period has ended, PRAVAS may still be able to provide repair or servicing for your timepiece.

Any applicable charges, parts, shipping, or service costs will be communicated before proceeding with the service.

CONTACT PRAVAS

If you have questions regarding shipping, refunds, warranty, or servicing, please contact our team.

PRAVAS

Email: hello@pravaswatches.com

Phone: 8448976677

Business Address: E303, Ace Platinum, Zeta-1, Greater Noida, 201310

A PRAVAS timepiece is designed to accompany you for years.

Our commitment doesn't end when your watch leaves our hands. From delivery to long-term service, we aim to make ownership as considered as the timepiece itself.

10–15 business days for delivery.
2 days for refund requests.
2 years of repair & service warranty.