LEGAL

PRIVACY POLICY

PRIVACY POLICY

Last Updated: 01/10/2026

At PRAVAS, we believe that ownership should feel considered from the first interaction.

This Privacy Policy explains how Pravas Watches, operating as PRAVAS ("PRAVAS", "we", "us", or "our"), collects, uses, stores, and protects information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

We may collect information that you provide directly to us when you interact with PRAVAS.

This may include:

Personal Information

When you place an order, contact us, subscribe to our communications, or interact with our website, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order details
  • Payment-related information
  • Information you provide when contacting customer support
  • Any other information you voluntarily provide to us

We only request information that is reasonably necessary for the relevant purpose.

When you visit the PRAVAS website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information derived from technical data
  • Time spent on pages
  • Website interaction and usage information

This information helps us understand how visitors use our website and improve the PRAVAS experience.

We may use the information we collect to:

  • Process and fulfil your orders
  • Process payments
  • Deliver products to you
  • Provide order updates and tracking information
  • Respond to customer enquiries
  • Provide warranty, repair, and servicing support
  • Process refunds and other requests
  • Improve our products and website
  • Understand website usage and performance
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our website
  • Communicate important information about your orders
  • Send marketing communications where you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business operations without an appropriate basis or your consent where required.

If you choose to subscribe to PRAVAS communications, we may use your email address to send information such as:

  • New product announcements
  • Collection launches
  • Brand updates
  • Special offers
  • Editorial content
  • Other PRAVAS communications

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications relating to your orders, account, warranty, or service requests may still be sent where necessary.

PRAVAS may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes including:

  • Keeping the website functional
  • Remembering preferences
  • Maintaining shopping cart functionality
  • Understanding website usage
  • Measuring website performance
  • Improving the customer experience
  • Supporting relevant marketing activities

Some cookies may be placed by third-party services used by our website.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

PRAVAS may work with trusted third-party service providers to operate our business.

These providers may assist with services such as:

  • Website hosting and ecommerce infrastructure
  • Payment processing
  • Shipping and delivery
  • Order fulfilment
  • Customer communication
  • Email marketing
  • Analytics
  • Website security
  • Customer support

These service providers may process information on our behalf as necessary to provide their services.

Where applicable, their own privacy policies and terms may also apply.

Payments made through the PRAVAS website may be processed through third-party payment providers.

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider.

PRAVAS does not require or intend to store complete payment card information on our own systems where payment processing is handled by a third-party payment provider.

Please refer to the applicable payment provider's privacy policy for further information about how payment information is processed.

When you purchase a PRAVAS product, we use the information necessary to process and fulfil your order.

This may include sharing relevant information with service providers involved in:

  • Payment processing
  • Order fulfilment
  • Packaging
  • Shipping
  • Delivery
  • Customer support

Only information reasonably necessary for these purposes should be shared.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Warranty and service requirements
  • Maintaining business and transaction records
  • Resolving disputes
  • Meeting applicable legal, accounting, or regulatory requirements

When information is no longer required, it may be deleted, anonymized, or securely disposed of where appropriate.

We take reasonable measures to protect the personal information we hold against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted to or through our website.

Depending on applicable law, you may have rights regarding your personal information, which may include the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where applicable
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Raise a concern regarding the handling of your personal information

To make a request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

The PRAVAS website may contain links to websites or services operated by third parties.

These websites have their own privacy policies and practices.

PRAVAS is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

Some of the service providers we use may process information in locations outside India.

Where personal information is transferred or processed outside your location, we take reasonable steps to ensure that such processing is carried out in accordance with applicable requirements and appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business
  • Our website
  • Our services
  • Technology we use
  • Applicable legal or regulatory requirements

When we make changes, the updated version will be published on this page and the "Last Updated" date will be revised.

We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the way PRAVAS handles your information, please contact us.

PRAVAS
Pravas Watches

Email: hello@pravaswatches.com

Phone: 8448976677

Address: E303, Ace Platinum, Zeta-1, Greater Noida, 201310

If you have a concern regarding the collection or use of your personal information and are unable to resolve it through our customer support team, you may contact our designated grievance contact.

Grievance Officer:
Shubham Kumar Singh

Email: hello@pravaswatches.com

Phone: 8448976677

Address: E303, Ace Platinum, Zeta-1, Greater Noida, 201310

We will review and address privacy-related concerns in accordance with applicable requirements.

YOUR PRIVACY. OUR RESPONSIBILITY.

PRAVAS is built around the idea that the things we create should be considered in every detail.

That includes how we handle the information entrusted to us.

We aim to collect only what we need, use it responsibly, and protect it throughout your journey with PRAVAS.